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I am creating a Zap for my Chatbot so that when my customer clicks Where’s My Package? it will prompt a response asking for the customer to enter information and then query ShipStation for a response. The issue that I am having is that when I am setting up step 1, the Chatbot appears but the buttons do not. 
 

Hi ​@ShortActionJohn,

 

Welcome to the Community.

If buttons aren't appearing in your Chatbot's interface, check that they're properly configured within the Chatbot, ensure your Chatbot is correctly integrated with Zapier, and review your Zap setup for any missed or optional button-related fields. If issues persist, contact Zapier support which help with more specific troubleshooting.

I hope this helps. If you have any more questions or need further assistance, don't hesitate to ask.

Hello Jammers,

The buttons are appearing in the interface. The issue is when I am creating a Zap to connect The Chatbot to something else, the buttons do not appear. 

Best Regards,

John



 

 

Hi ​@ShortActionJohn,

 

If you're experiencing issues with the Zap editor interface, try refreshing your browser, clearing cache and cookies, using a different browser or incognito mode, updating your browser, or disabling extensions. These steps often resolve display or loading glitches.

If the issue still persist, it’s best to contact our Zapier support team to fully investigate the issue.

 

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