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Question

Chat form content on tawk.to not mapping to the correct fields in HubSpot

  • May 28, 2025
  • 3 replies
  • 55 views
S

I am trying to edit my current integration of tawk.to with HubSpot through Zapier. The issue that I am facing seems like one in the mapping. Even though I have added specific fields for phone number, contact name and email address, in the chat widget, Zapier is unable to fetch the Phone Number field from Tawk.to and all the data is showing up in the "phone number" field in HubSpot. How can I resolve this issue so that the entered data in specific fields show up in their designated fields in HubSpot?

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • May 28, 2025

Hi there ​@Salesops,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please send a screenshot of the CONFIGURE section of the HubSpot action step?

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

S
  • SalesopsBeginner
  • Author
  • Beginner
  • 1 reply
  • May 29, 2025
Email and name mapped
Phone field is empty.
Tawk.to doesn’t show the phone number field

Please note the contact details are dummy details and not a real contact.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • May 30, 2025

Hi ​@Salesops,

 

Welcome to the Community.

To troubleshoot the issue of mapping Tawk.to data to HubSpot in Zapier, first review the field mapping to ensure the phone number field is correctly linked. Verify the configuration of Tawk. to's phone number field to confirm it is correctly set up. Use Zapier's "Test trigger" feature to check if data is being captured accurately and inspect sample data to validate that the phone number appears as expected. Reviewing the Zap History can help identify mapping errors. After making necessary adjustments, update the Zap and re-test to confirm the issue is resolved.

Following these steps, you should be able to identify and fix the mapping issue between Tawk.to and HubSpot. If you have any further questions or need additional help, feel free to ask.

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