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Best answer

CC Not Working in Test Zap

  • January 22, 2025
  • 4 replies
  • 51 views

Hi everyone. Hope someone can help me. I am trying to make a zap that sends an email to customers with tracking details. I want the emails to cc a specific email address of a person who needs to get the emails as well. So I put the email address into the cc field. But when I run a test zap, it does not cc the email address. Is there a problem with my zap? Or is it maybe because this is only a test zap, that once the zap is published it will cc the email in every email? 

Best answer by Ben W

Hello! What email app are you testing with? It could be as you say about the test, it could help to test this live.

 

 

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4 replies

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  • Zapier Staff
  • Answer
  • January 23, 2025

Hello! What email app are you testing with? It could be as you say about the test, it could help to test this live.

 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 23, 2025

Hi ​@Ioa123 

Help us have more info by posting screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.


  • Author
  • Beginner
  • January 30, 2025

Hi all ​@Troy Tessalone ​@Ben W , thank you for the help. Yes when I made the zap go live it worked and cc’d the email addresses. 


JammerS
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  • Zapier Staff
  • January 31, 2025

Wow! Thank you for confirming that your resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.