cant load social media platforms

  • 13 November 2023
  • 3 replies

Userlevel 1

hi there im new and trying to connect social media platforms (Facebook, linked in and insta. im gett ing this code come and and stopping me


Failed to update Zap: Authentication not found for steps: (214454582, InstagramBasicCLIAPI@1.0.4) Please try reconnecting these.

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3 replies

Userlevel 7
Badge +14

Hi @damoofar 

Good question.

For us to have more context, please post screenshots with how your Zap step is configured along with the encountered error.

Userlevel 1

As an example this is me clicking on connect instagram 

Userlevel 7
Badge +14


Make sure you are using an updated browser.

Try using a new/different private browser.

This may be a temp issue that resolves itself in due time.