Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Asked & Answered Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Cannot add Instagram Account for use in 'Publish photo for Instagram Business "No options are available"

After connecting to my facebook account, when selecting the “Instragram account to use” I get the following error message:

Some reasons this could be happening:

  • Confirm if you connected the right account.
  • Confirm that there is data in the partner app.
  • Confirm that you have permission to the data in the partner app.
  • There was an issue retrieving data from the partner app. Please try again later.

 

My instagram account is a business account, I already checked that all  the permissions are enabled.

Please Help!!!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • June 21, 2024

Hi there @Jochaco79,

Welcome to the Community! 🎉

Could you please try inputting the Instagram account ID to the “Instagram Account to Use” field as a custom value? You should see your Instagram account ID when connecting Instagram to Zapier. Like so:

525b42632bcbb19408c851bf8929723b.png

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Hello and thanks for your help!

Y followed your instructions but when I imput the Instagram account ID to the “Instagram Account to Use” field as a custom value i get the following message: “No matches found”

Is there another way to solve this?

Thanks again!

Jochaco79

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • June 24, 2024

Hi there @Jochaco79,

It looks like you have pasted the ID in the search field. Could you please try pasting it on the text field instead? Here’s how:

b673dffd35fbfe5ff03ad35df949387e.png
(view larger)

I'll be keeping an eye out for your response!

Early access


Next Gen Zaps

Build and deploy automations from AI tools you already use. With Agentic Management, if anything breaks, the agent diagnoses the issue and proposes a fix.

Request access now


Terms & ConditionsAccessibility statement