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Question

Can't reply to Google Reviews that are below 5 stars.

  • February 14, 2024
  • 5 replies
  • 66 views

 I tried setting up the automated response for Google review today and I was not able to select the filter to filter out ‘ STAR RATING LESSER THAN 3 STARS . It seems to me that Zapier’s auto google review replies only work for 5 stars only. Why is that so? There are no data options to select 4 stars, 3 stars or 2 stars. I need help!

 

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5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 14, 2024

Hi @ericakay 

Filter help: https://zapier.com/apps/filter/help

 

Left: Map this dynamic variable from step 1 (Number Rating)

Middle: (Number) Less Than

Right: Enter a static value of 3

 

 


  • Author
  • New
  • February 14, 2024

Hello Troy, Thanks for answering. May I ask if it works too with this set up?

>>>

Choose field: Number Rating

Condition: (Text) is in

Enter text: 3

OR continue if 

Choose field: Number Rating

Condition: (Text) is in

Enter text: 2

OR continue if 

Choose field: Number Rating

Condition: (Text) is in

Enter text: 1

<<<


  • Author
  • New
  • February 14, 2024

What about if I only wanted to reply to 3 stars? I did this setting but it did not work out :

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 14, 2024

@ericakay 

You would only need 1 Filter condition like this…

 

Choose field: Number Rating

Condition: (Text) is in

Enter text: 1,2,3


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • February 14, 2024

@ericakay 

The warning is to indicate your Zap Filter step would not have passed because the Number Rating field value from the selected Zap trigger step example has a value of 4.