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Best answer

Can't get the Manychat "User Email" property

  • March 2, 2025
  • 5 replies
  • 47 views
B

I can find every attribute to select in the systeme.io configurator, but the “User Email” property.

Why is that?

How can I get the email attribute into my systeme.io CRM?

 

Best answer by SamB

Hi there, ​@backzap! 👋

You’re totally right, it would be an issue on Manychat’s side not Systeme.io. It looks like the test record that’s been selected might just contain default data instead of real data, so I’m wondering if that might be why the field isn’t appearing. 🤔

Can you try changing the test record in your Zap’s trigger to see if the missing User Email field then becomes available to select?

Looking forward to hearing from you!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • March 3, 2025

Hi ​@backzap,

 

Welcome to the Community.

 

Due to integration limitations, the "User Email" attribute in Systeme.io may not be directly available in Zapier. Check if it's nested under another field like "User Details" or "Contact Info." If pulling data from another app, ensure the email is correctly captured. If the attribute is still missing, it may be a limitation of Systeme.io's integration, and contacting their support could help find a workaround.

 

I hope this helps. If you have any further questions or run into any issues, please feel free to ask.

B
  • backzapBeginner
  • Author
  • Beginner
  • 2 replies
  • March 16, 2025

But I have seen this Manychat tag on other zapier accounts using Manychat before.

Wouldn’t this be an issue of Manychat instead of systeme.io?

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • Answer
  • March 18, 2025

Hi there, ​@backzap! 👋

You’re totally right, it would be an issue on Manychat’s side not Systeme.io. It looks like the test record that’s been selected might just contain default data instead of real data, so I’m wondering if that might be why the field isn’t appearing. 🤔

Can you try changing the test record in your Zap’s trigger to see if the missing User Email field then becomes available to select?

Looking forward to hearing from you!

B
  • backzapBeginner
  • Author
  • Beginner
  • 2 replies
  • March 19, 2025

Hi ​@SamB,

yes, that’s what I was missing.

Worked wonderfully. Thank you!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • March 19, 2025

Yay! I’m so glad that did the trick, ​@backzap! 🎉

Feel free to reach back out if we can help with anything else. In the meantime, happy Zapping! ⚡

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