I’m stuck on connecting my Jotform account. I am the Jotform admin, and have tried using my user name (which is not my email) as well as my email, and neither work. I keep seeing “login failed - invalid username or password.”
I have also tried incognito mode.
I know the Jotform login works, as I logged in using the exact credentials.
What could be the issue? Thank you!
+14Hi
Make sure to manually input the field values instead of using an auto-fill password manager.
I tried that, but it didn’t work.
However, I realized the error was in the type of Jotform account I was trying to connect to. We have Jotform Enterprise, which was a different selection than Jotform. Once I swapped Jotform for Jotform Enterprise, I was able to log in.
Thanks!
+6Hi
Glad to hear you resolved the issue by selecting the correct Jotform account type! This is a common hiccup when platforms have different tiers, like standard vs. enterprise, which require specific connections in Zapier. Always check that you're using the right account type, have proper permissions, and are logging in through the correct portal. Thanks for sharing your experience—it’ll definitely help others facing the same challenge!
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