Can't connect a Stripe Test Mode account

To fix this, please follow these steps:

1. Reconnect Your Stripe Account in Zapier:

Go to Zapier > My Apps and find Stripe.

Click Reconnect and ensure you enter your test mode secret key (sk_test_...).

2. Check the Stripe Action in Your Zap:

Open the specific Zap where you're getting this error.

Confirm that the connected Stripe account is the test mode account.

If needed, re-select the correct test mode account to refresh the connection.

3. Verify the Price ID in Test Mode:

Log in to Stripe and switch to Test Mode (top-right corner).

Navigate to Products > Prices and check if the price ID (price_1R6lfyJ0wxpzcGNaTDVEOTkn) exists. No

If not, create a new test mode price and use its ID in your Zap.

​@Hafiz_usama123 I tried this. Step for step. Still same issue. When I go into the price value in setting up a stripe action, it lists all the price/products from my live site. I am entering my test secret key, and I am currently in test mode on stripe dashboard.

EDIT:
I cleared all current Stripe connections. I used a fresh browser with no cookies; logged into zapier fresh, connected stripe, used test mode secret key, selected account. Still displays live products/prices. This is definitely a glitch.

I think its this page that is causing it. I think the test mode secret key isn’t being applied to some of the data. This is the page after I entered my test mode key
 

Hi ​@LuxeLab Group,

Zapier is pulling live Stripe data despite using the test mode secret key. Check that the correct test key (sk_test_...) is used in Zapier and reconnect if necessary. Manually enter a test mode Price ID instead of selecting from the dropdown. Refresh the Stripe connection or duplicate the Zap to clear cached data. Lastly, verify that Stripe test mode has the correct permissions for Zapier.
 

I hope this helps. Please let me know if you have any other questions.

None of the Zapier staff seem to know how to manage this app and toggling between live and test modes. This solution from ​@JammerS  is NOT correct. The toggle at the top is a user View and not an enablement mechanism.

And despite using Test Keys in the connection of the app, when testing with live data, mine remains in a partial Live Mode connection using an unknown Live Key for Action events but not for Trigger events, which use the correct Test mode keys. All testing in the Zap Editor use the Test Keys for all actions and triggers.

The solution I believe revolves around setting the Zapier mode to Test here:

https://dashboard.stripe.com/test/settings/apps

https://dashboard.stripe.com/test/settings/apps/com.app.zapier

The only problem is that after toggling to “Install app in test mode” the app still doesnt work properly in Zapier even after reconnecting with a new App Connection using a sk_test_ key AND then an Error AND then there is no longer a mechanism to switch back to live mode.

My Experience

OK Zapier. Your turn to get us on the right track.

Hi ​@JimGo,

Suppose you're experiencing an issue with toggling between live and test modes in your Stripe integration with Zapier, where Zaps seems to be using an unknown live key for actions despite connecting Stripe with test keys. Usually, the mode is determined by the API keys used when connecting Stripe. The test keys activate test mode, and live keys activate live mode. Since this isn't working as expected, further investigation is needed. To help resolve the issue, it's recommended that you provide screenshots of the 'Choose Account' step in your Zap setup (with sensitive info redacted), a step-by-step explanation of how to reproduce the issue, and any error messages you've received to our Zapier support team to fully address the issue. In the meantime, try disconnecting and reconnecting your Stripe account in Zapier using the appropriate test keys.

I apologize for the inconvenience this has caused, and we appreciate your cooperation as we work to resolve this.