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I’ve tried all the guide to remove Zapier connection from facebook lead connection, but to no avail. Here are the steps I’ve done (all failed)

  1. Deleted the Zap connection
  2. Deleted the Authorized connection in account setting
  3. Deleted connection from Facebook Business Integration
  4. Deleted connection form Business Lead Access

Still the connection to zapier persist, and we cannot change it to other CRM setup, please help

 

Hi there @Vision Bali Property,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please try following these help articles here:

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

I’ve taken all the steps mentioned above, but the connection still persist. Tried to force disconnect (turn on and then turn off the zap) but my apps trial period is over, so I can’t really do it

Last time I remembered, the connection was made automatically through Zapier website app, not from meta CRM connection itself. Is there any other way to force disconnect Zapier from Meta CRM connection?

@Vision Bali Property 

Zap app connections can be managed here: https://zapier.com/app/connections

I’ve deleted Facebook Lead connection on zapier app connections, but the connection on Meta CRM setup connection still persist…

 

 

Hi @Vision Bali Property 👋

Looks like you’ve definitely removed the Facebook Lead Ads account connection from within Zapier - great work! 🙌 To remove it fully you’d also need to remove it form the list of business integrations (see: Remove your CRM system integration from Meta) in your Facebook account.

As you’ve already done that, I’m wondering if it might have just been taking a long time for the removal to take affect? As on our How to remove Zapier access to a Facebook Lead Ads account guide here it mentions that it can take up to 12 hours for the connection to be removed:
921e72fa8de398e32bef7f8dc474b5a5.png
Can you try checking in your Facebook account again to see if Zapier is still showing now? 

Looking forward to hearing from you on this!

​@SamB What do we do if we are not the owner of the business page/portfolio? I am a social media manager and have access to the business page but not the business portfolio therefore I can not follow the steps listed above in meta business suite to remove if from the list of business integrations.

Hi ​@AubreyZ123,

I believe you will need to reach out to the owner of the business page to have them remove the Facebook Lead Ads CRM connection, or you can ask them to give you the proper permission so that you can remove the CRM connection.

Hopefully, this helps.

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