Hi there @Vision Bali Property,

Welcome to the Community!

Before we dig deeper into this, could you please try following these help articles here:

• https://www.facebook.com/business/help/776203092784009?id=735435806665862
• https://help.zapier.com/hc/en-us/articles/8496055920013-How-to-remove-Zapier-access-to-a-Facebook-Lead-Ads-account

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

I’ve taken all the steps mentioned above, but the connection still persist. Tried to force disconnect (turn on and then turn off the zap) but my apps trial period is over, so I can’t really do it

Last time I remembered, the connection was made automatically through Zapier website app, not from meta CRM connection itself. Is there any other way to force disconnect Zapier from Meta CRM connection?

@Vision Bali Property 

Zap app connections can be managed here: https://zapier.com/app/connections

I’ve deleted Facebook Lead connection on zapier app connections, but the connection on Meta CRM setup connection still persist…

 

Hi @Vision Bali Property 

Looks like you’ve definitely removed the Facebook Lead Ads account connection from within Zapier - great work!  To remove it fully you’d also need to remove it form the list of business integrations (see: Remove your CRM system integration from Meta) in your Facebook account.

As you’ve already done that, I’m wondering if it might have just been taking a long time for the removal to take affect? As on our How to remove Zapier access to a Facebook Lead Ads account guide here it mentions that it can take up to 12 hours for the connection to be removed:

Can you try checking in your Facebook account again to see if Zapier is still showing now? 

Looking forward to hearing from you on this!

​@SamB What do we do if we are not the owner of the business page/portfolio? I am a social media manager and have access to the business page but not the business portfolio therefore I can not follow the steps listed above in meta business suite to remove if from the list of business integrations.

Hi ​@AubreyZ123,

I believe you will need to reach out to the owner of the business page to have them remove the Facebook Lead Ads CRM connection, or you can ask them to give you the proper permission so that you can remove the CRM connection.

Hopefully, this helps.

Hi ​@Vision Bali Property & ​@AubreyZ123 , 
Did you manage to solve the problem? We have the same issue and we still don't know what the problem could be. We also removed everything and the connection is still there.

1. Deleted the Zap connection
2. Deleted the Authorized connection in account setting
3. Deleted connection from Facebook Business Integration
4. Deleted connection form Business Lead Access

Hi ​@Anonymous_1992,

You've taken the proper initial steps to resolve your connection issue, but if problems persist after removing and deleting all connections, there may still be residual data causing the disruption. To troubleshoot further, try clearing your browser's cache and cookies, switching to a different browser or using incognito mode, and turning off any third-party applications, browser extensions, or VPNs that could interfere. If none of these steps resolve the issue, it may require deeper investigation, and contacting the Zapier support team is recommended for additional help.

Excuse me, did you manage to solve the problem? If you have succeeded, can you tell me how you did it? I followed all the guides and instructions, but the problem still exists
Thank you very much

Hi ​@User-italy,

To remove the Zapier connection from Facebook Lead Ads in your CRM, first, go to Facebook's Business Integrations and remove Zapier. Then, check your CRM's integrations and disconnect any links to Facebook Lead Ads. In Zapier, find the corresponding Zap, turn it off, and delete it. Clearing cache and cookies may resolve lingering issues. If the connection persists, revoke Zapier's access via Facebook Developer settings. If problems remain, contacting Zapier support for further assistance is recommended.

I encountered the same issue with my Zapier integration to Facebook today. I talked to someone from Meta and all you have to do is go to your personal account where your page is connected.

Go to Settings and Privacy > Settings> Scroll down to Your Activity menu > Click Business Integrations > Remove Zapier  > Refresh CRM Setup page and check if connection has been removed. 

That did the trick for me!   

Hopefully this helps! :) 

Hi ​@apdaquino,

Reconnecting the Zapier integration with Facebook by removing and re-establishing the connection can often fix issues caused by outdated permissions or settings. Sharing this solution with the community is greatly appreciated, as it offers a practical fix for others experiencing similar integration challenges.