Since June 22, I noticed that Zapier has not been functioning properly. Upon checking, I found an error message stating, "Thie auth is expired."
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/437e47c9-6974-4818-be73-14fe256e083f.png)
When I tried to reconnect using the original API key, I encountered an error screen. To resolve this, I deleted and reinstalled the Bettermode API and generated a new API key, but I encountered the same error screen again.
Here is the exact error message I am seeing:
authentication failed: The app returned "Failed to generate Zapier access token."
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d4266f21-a336-4965-bf96-3ee35b5c7d84.png)
What steps should I take to resolve this issue?
(+) The above was done in Google Chrome, when I tried to reconnect in Safari, the following error message -authentication failed: The app returned "Unauthorized"- appeared.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/42489141-37e8-4327-b76e-50817bb39c53.png)