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I have correctly entered the credentials and also the code for both token exchange and that of the test api is correct. What else could be the reason. Your help is appretiated


We hit an error adding your new account

authentication failed: No authentication fields returned when refreshing session.

Hi ​@Anshul_Gurjar ,

 

Which app are you trying to connect?

Hi ​@Anshul_Gurjar,

 

Welcome to the Community.

Can you please clarify the application that was used on this Zap issue? So we can formulate a resolution with the error message that you are getting. Authentication errors often stem from issues with credentials, API keys, OAuth setup, network configurations, or temporary server problems. Verify credentials and permissions, ensure API keys are valid, and check OAuth settings like callback URLs and token handling. If on a corporate network, confirm that firewalls or network rules aren't blocking authentication. Temporary server issues might resolve with time, but if the problem persists, contacting the platform's support team for detailed guidance is recommended.

 

Let us know if you have further questions. 

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