Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Authentication Failed

  • November 26, 2024
  • 2 replies
  • 126 views
A

I have correctly entered the credentials and also the code for both token exchange and that of the test api is correct. What else could be the reason. Your help is appretiated


We hit an error adding your new account

authentication failed: No authentication fields returned when refreshing session.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    2 replies

    jayeshkumarbhatia
    Forum|alt.badge.img+7

    Hi ​@Anshul_Gurjar ,

     

    Which app are you trying to connect?

    JammerS
    Forum|alt.badge.img+6
    • JammerSZapier Staff
    • Zapier Staff
    • November 27, 2024

    Hi ​@Anshul_Gurjar,

     

    Welcome to the Community.

    Can you please clarify the application that was used on this Zap issue? So we can formulate a resolution with the error message that you are getting. Authentication errors often stem from issues with credentials, API keys, OAuth setup, network configurations, or temporary server problems. Verify credentials and permissions, ensure API keys are valid, and check OAuth settings like callback URLs and token handling. If on a corporate network, confirm that firewalls or network rules aren't blocking authentication. Temporary server issues might resolve with time, but if the problem persists, contacting the platform's support team for detailed guidance is recommended.

     

    Let us know if you have further questions. 

    Terms & ConditionsAccessibility statement