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Question

Are Customer Journey Actions in Mailchimp Unsupported?

  • October 18, 2024
  • 7 replies
  • 70 views
N

Hi,
We are seeking to pull information from Mailchimp (like e-mail opens, cliks, etc) to Pipedrive in order to update a deal/contact with this data.

However all the e-mails I want to pull acitivity data from are built in the new Customer Journey builder in Mailchimp. Whenever I try to set up the zap, I can only pull single campaigns, or find automations built in the Classic builder. Does that mean Customer Journeys in Mailchimp are not supported for zaps?

 

And has anyone then found a workaround to pass email activity/engagement data to a CRM (Pipedrive)? when the e-mails are all placed in the Customer JOurney builder?

Thanks in advance

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 18, 2024

Hi @Novicell 

Available Mailchimp Zap app triggers/actions: https://zapier.com/apps/mailchimp/integrations#triggers-and-actions

Info about using webhooks in Mailchimp: https://mailchimp.com/help/about-webhooks/

Zap trigger: Webhook - Catch Hook

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
N
  • Novicell
  • Author
  • New
  • October 21, 2024

Hi @Troy Tessalone 

Thanks for the reply - not quite sure if it answers my question though.

Does that mean that automations bullt in the new journey builder is NOT supported?

And moreovrer, do you then suggest I use a webhook to pull in the enagement data i Pipedrive instead?

 

Thanks,

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 21, 2024

@Novicell 

There are available Mailchimp Zap triggers for these:

  • Link Clicked
  • Email Opened

 

Have you tried configuring and testing Zaps with these Mailchimp Zap triggers?

 

Available Mailchimp Zap app triggers/actions: https://zapier.com/apps/mailchimp/integrations#triggers-and-actions

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • October 22, 2024

Hi @Novicell,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

F
  • Friday
  • New
  • November 5, 2024

Hello! I am also unable to use the Link Clicked trigger with emails built in Customer Journey’s. Only classic automations are showing up. Is this on the feature list? Any workarounds? Thanks!

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • November 6, 2024

Hi there @Friday,

Unfortunately, emails built in Customer Journey is not supported when using the Link Clicked trigger in Mailchimp. A possible workaround is to build a journey that ends in a webhook call:

Then you can use that journey to kick off a Webhooks by Zapier trigger in Zapier.

Hopefully, this helps.

G
  • Greeneyez
  • New
  • March 5, 2025

Hi, I’ve troubles with this same issue and I don't see how to solve this problem.


I've got a customer journey and I want to add a tag in Mailchimp to someone who clicks on a specific link in any email of this journey (this link is the same in the whole journey). In Mailchimp this is not possible, so I want to use Zap for this.

How could I use a webhook for this?

 

Thanks in advance for your help!

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