Hello,
I am integrating Eventbrite and Affinity.
Once the person gets a ticket in Eventbrite, I want to update the status of this person in a specifc list. the new status should be: Accepted TICKET REGISTERED.
Unf. I am having troubles when updating the status at the test:
This is the zap: https://zapier.com/editor/122923315/draft/122924089/sample
Best answer by jesse
Hey
For anyone experiencing a similar issue, if the field still does not get updated, contact our support team and give them permission to test the Update an Entity in Affinity action in your Zap. From there, they can pull up specific logs to help locate why the update isn’t happening.
+14Hi
Please post more screenshots with how your Zap steps are configured in order for us to have full context, thanks.
Fore example, make sure to remove the Extra Fields, which could be contributing to the error/issue.
I manage to find the person, the entry list, but I can’t change the status. This status already exists in Affinity.
The extra field you mentioned, was this status that I am trying to change.
Can you help me with this?
Thank you!
+9Hey
I know I’ve directed you there a few times now but due to the nature of your issue, I believe this will be the fastest way to troubleshoot and get you a resolution! Thank you SO much for your patience and willingness to work through this with us. You’re in good hands. 💖
+9Hey
For anyone experiencing a similar issue, if the field still does not get updated, contact our support team and give them permission to test the Update an Entity in Affinity action in your Zap. From there, they can pull up specific logs to help locate why the update isn’t happening.
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