Acuity and Klaviyo error: The app returned "Invalid input.".

Hi ​@zgmspa 

For us to have more info, post these screenshots:

• the encountered error in the Zap step
• how your Zap steps are outlined and configured in EDIT mode with the field mappings visible

Hi ​@zgmspa,

I checked the logs, and the phone number field is causing the issue. Klaviyo expects the phone number to be formatted like this.

+12345678901

If all of the phone numbers coming from Acuity don’t include the +1, you can enter that directly in the action step before the field mapping. If not, we will need to use a Number Formatter action to format the phone number.

Once that has been updated, publish the change to your Zap and replay the runs manually.

https://zapier.com/help/manage/history/replay-failed-zap-runs#manually-replay-failed-zap-runs
 
I hope this helps, please let us know if you have any problems.

ShaneT wrote:

Hi ​@zgmspa,

 

I checked the logs, and the phone number field is causing the issue. Klaviyo expects the phone number to be formatted like this.

+12345678901

If all of the phone numbers coming from Acuity don’t include the +1, you can enter that directly in the action step before the field mapping. If not, we will need to use a Number Formatter action to format the phone number.

 

Once that has been updated, publish the change to your Zap and replay the runs manually.

https://zapier.com/help/manage/history/replay-failed-zap-runs#manually-replay-failed-zap-runs
 
I hope this helps, please let us know if you have any problems.

Hey Shane, thanks for your response!

I’ve changed the format of the phone number as you said, but still getting an error.

Can you tell me how you check the logs to see the error? Thanks again!

error for some reason. 

Hi ​@zgmspa 

I pulled a new sample from today, can you go to the Klaviyo action and test it again for me?

Thank you, let me know and I can check the Zap again.