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Question

ActiveCampaign error: The app returned "The provided account does not exist. (422)

  • January 24, 2024
  • 5 replies
  • 92 views
C

Hi,

I am trying to set up a zap so when a contact is added in active campaign it automatically adds them to our deal pipeline also in active campaign, and even though we have over 30 zaps connected to the active account i get the message below when trying to set this zap up

 

Failed to create a deal in ActiveCampaign

The app returned "The provided account does not exist. (422)".

 

Can anyone shed any light on this please 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 24, 2024

Hi @CBM123 

We would need to see screenshots with how your Zap step is configured to have context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • CBM123Beginner
  • Author
  • Beginner
  • January 26, 2024

 

C
  • CBM123Beginner
  • Author
  • Beginner
  • January 26, 2024

 

C
  • CBM123Beginner
  • Author
  • Beginner
  • January 26, 2024

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 26, 2024

@CBM123 

The Account ID field expects the ID of an Account, rather than a Contact ID.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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