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ActiveCampaign Error: The app returned "Contact id or email is required (422)"

  • May 7, 2025
  • 2 replies
  • 42 views

I have been running a Zap to my ActiveCampaign for the past 4 months and it has been going fine. Suddenly today it started returning this error message. However, the contact id or email is always filled in. Here is what I’m getting. 

 

However, the Zap is set up to pull the email from column Z in my Google sheet.

 

This column has not changed and emails are still there. How can I get this to work because I need this trigger to update my contact so it will trigger the email automation.

 

Please help.

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 8, 2025

Hi ​@FortyAcresFresh 

Check the DATA IN tab to see the data from GSheet that was used, which will have the Row ID you can use to troubleshoot.

TIP: Add a Filter step to make sure the Email address variable value exists to prevent this Zap Run error.

https://zapier.com/apps/filter/help

 


SamB
Community Manager
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  • Community Manager
  • 9745 replies
  • May 19, 2025

Hey there, ​@FortyAcresFresh 👋

Just wanted to check how you’re getting on—did Troy’s suggestion help you to fix the error?

Keep us posted on how it went, want to make sure this gets sorted! 🙂