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Best answer

ActiveCampaign error: The app returned "Contact id or email is required. (422)".

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Hi! I've been trying to resolve this error for quite a while now, and I've encountered the following issue: whenever a user chooses not to input their email address, I receive an error message. Additionally, I don't have any options to input the ID or Contact ID from ActiveCampaign. As a result, I'm unsure about what steps to take to address this issue.

Step 2. Create or Update Contact in ActiveCampaign

This ActiveCampaign step hit an error.

Error message: The app returned "Contact id or email is required. (422)".

Best answer by Troy Tessalone

Hi @OrangeRentals 

Try this…

Add a Filter step to exclude lead without an email. (or you’ll have to use a dummy placeholder email address)

https://zapier.com/apps/filter/help

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3 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31147 replies
  • Answer
  • March 20, 2024

Hi @OrangeRentals 

Try this…

Add a Filter step to exclude lead without an email. (or you’ll have to use a dummy placeholder email address)

https://zapier.com/apps/filter/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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1 person likes this
  • O
    OrangeRentals
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Thank you so much @Troy Tessalone 

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6466 replies
  • March 22, 2024

That’s awesome @OrangeRentals! A huge thanks to Troy for lending a hand here.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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