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Answer

ActiveCampaign error: Authentication failed. The app returned "Origin DNS error | zapier.app-us1.com | Cloudflare".

  • October 15, 2023
  • 5 replies
  • 229 views
A

I’ve just got an alert that something is wrong with my Active Campaign zap. Nothing obvious that has triggered this. I got this error code ‘Origin DNS error | zapier.app-us1.com | Cloudflare’ and followed the prompt to fix it once I went into the Zap - which was to resubmit the Active Campaign API URL and API Key, then I got another error. See below.

 

I’m not sure how to troubleshoot

1. there was no pop-up to “accept or allow”

2. I’m not sure what account permissions it is referring to - I can only see User and Group permissions in Active Campaign which is something unconnected to this Zap

3.Help docs have been no help.

Can anyone help me with this, please?

 

 

Best answer by ken.a

Hi friends,

It looks like there’s a recent maintenance with ActiveCampaign according to their status page: https://status.activecampaign.com/history

And it looks like the incident has now been resolved. Could you please confirm if this is the case on your end?

Please keep us posted! 😊

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

R
  • ryanrich
  • New
  • October 15, 2023

Im getting this as well, and I saw someone else getting it. Pretty sure its on zapiers end and they need to fix it.

A
A
  • AnjiH
  • Author
  • New
  • October 15, 2023

Yes, I have since seen that someone else is experiencing the same thing too. So I guess, we sit and wait!

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • Answer
  • October 16, 2023

Hi friends,

It looks like there’s a recent maintenance with ActiveCampaign according to their status page: https://status.activecampaign.com/history

And it looks like the incident has now been resolved. Could you please confirm if this is the case on your end?

Please keep us posted! 😊

A
A
  • AnjiH
  • Author
  • New
  • October 16, 2023

Hi friends,

It looks like there’s a recent maintenance with ActiveCampaign according to their status page: https://status.activecampaign.com/history

And it looks like the incident has now been resolved. Could you please confirm if this is the case on your end?

Please keep us posted! 😊

Yep, all sorted now. Thanks for responding.

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 17, 2023

That’s awesome to hear @AnjiH! Glad the issue is now resolved.

If you have any other questions, please don’t hesitate to reach out to the Community. Were always happy to help! 😊

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