Hi Zapier team,
I recently changed the email address associated with my account.
From my understanding, all my active subscriptions should still carry over.
However, when I try to access my Zapier account using the old email, it seems like my subscription—and even my account—has disappeared.
Can someone please help me recover access to my account and confirm that my subscription is still active?
Thank you in advance!
+14Hi
You will need to work with Zapier Support, so open a ticket: https://zapier.com/app/get-help
+11Hey there,
Just came across this and didn’t see any support tickets from you about it—were you able to get this sorted?
If not, were all the steps in the Change your email address guide carried out successfully? Assuming they were, and the email address for your Zapier account was changed, it would make sense that you couldn’t then access the account using your old email address afterwards, but you should have been able to log in with the new one.
As Troy mentioned, it would be best to work with our Support team to investigate what happened to the account so they can help in regaining access to it.
We want to make sure this gets resolved, so please keep us posted on how you’re getting on! 🙂
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