Hello Zapier community!
I would like to do a zap between Jotform and Trello.
While selecting my event and choosing “Jotform” I get this message:
“This account connection is expired. You'll need to reconnect the account before continuing. Learn more”
Okay. I try to reconnect and get a selection to choose between :
- Account HIPAA Compliant? → Yes / No
- Do You Use European Datacenters? → Yes / No
HIPAA Compliant: Capture meaningful health data with Jotform → not relevant for me → I select no.
European Datacenters: I’m in Europe, but in my Jotform account I use an American server, apparently. If I want to change, I need to upgrade, but I don’t need this option → I select no.
I confirm and click on allow to authorize Zapier to my Jotform. Nothing happens. The message still remains: “This account connection is expired. You'll need to reconnect”.
What can I do? Please help.
The Jotform support could not help me. They replied:
“… If you select No, integration with Zapier is still possible, but it will not meet HIPAA regulations requirements for handling protected health information (PHI). Choosing No to European Datacenters means your data will be stored in Jotform’s global data centers. While this doesn’t affect the functionality of the Zapier integration, it may have implications for data privacy, depending on your location...”
→ I’m fine with both options to be selected “no” and the Jotform support says the Zap will still work. Why doesn’t it work?
Thank you!