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Question

Account Authorization Expired and API Authentication Failure w/ Reason: Unable to Verify First Certificate

  • 17 April 2023
  • 1 reply
  • 109 views
JA714

Started with editing my Investorlift to Podio Zap. When testing I ran into an error message saying that my investorlift account had expired and I needed to reconnect (Image 1). A pop up window then instructs you to enter the API key. Which I generated a new one from my Investorlift account, refreshed the page and entered into Zapier. I then get an authentication failure message (Image 2). Tech can you help?

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

ken.a
Userlevel 7
Badge +6

Hey there @JA714,

Welcome to the Community! 🎉

Before we dive deeper into the issue you're experiencing, can you confirm if you have any other accounts connected to InvestorLift that may be using the same API key? If this is the case, we recommend deleting those connections from the "My Apps" page and then re-adding the account.

Please give that a try, and keep us posted.

Thanks! 😊

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