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Question

404 Error when trying CB Insights automation

  • June 12, 2024
  • 7 replies
  • 24 views

I am testing an automation with CB insights. It will search for a company name (dynamic field) and return data.  However, for some reason when I test it, it doesn’t work.  It sends me a 404 error. I’ve checked the CB insights platform and know that that company name (exactly as spelled) is in the database so I don’t understand what is going wrong.

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7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 12, 2024

Hi @uopink 

For us to have context, post screenshots with how your Zap steps are outlined and configured in EDIT mode along with the encountered error.


  • Author
  • New
  • June 13, 2024

 

 

The test always fails at step 2, so that’s why I haven’t worked on step 3 yet.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 13, 2024

@uopink 

Post a screenshot of the error to give us context.


  • Author
  • New
  • June 13, 2024

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 13, 2024

@uopink 

Things to check/try:

Try using a full URL with: http

Try changing this setting to Yes.

 

 


  • Author
  • New
  • June 14, 2024

Troy, thank you for your advice, but sadly, neither changing it to “Yes” or using a full URL or doing both worked. 😌


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 14, 2024

@uopink 

Try reaching out to CB Insights Support for help troubleshooting their Zap app integration.