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Webflow form submissions is not triggering


This post was split from topic: 

 

Having the same problem here… Zapier is not showing any of the form submissions I’ve submitted in Webflow

Best answer by SamB

Hi folks! 👋

I’ve just double-checked the bug report and, as @dreweastmead mentioned, it’s been marked as solved. 🙂

If it’s still not working can you please try the following steps:

  1. Clear the existing form selection in the Form field.
  2. Refresh the results that have been loaded.
  3. Then reselect the form you’d like to trigger on.

e4ee3f2db0e09692b196ce8b9dcb739c.png
 

If the issue persists after trying the above please reach out directly to our Support team here who will be able to investigate the logs for your Zaps and can get the previous bug report re-opened or a new one created as necessary. In the meantime, happy Zapping! ⚡

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50 replies

  • Author
  • Beginner
  • 1 reply
  • October 23, 2024

@ken.a 

My issue is a bit different... I was able to find the form, but in the “test trigger” step, Zapier isn’t showing any of the submissions I’ve made in Webflow. I’ve already double-checked, and the form submissions are appearing under the “Forms” tab in Webflow.

I’ve started having this issue after updating to the new Webflow app in Zapier.


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6466 replies
  • October 24, 2024

Hi there @dudumms,

Welcome to the Community! 🎉

I have moved your replies to a new topic. I hope you don’t mind!

I did some digging into our notes, and it seems like one user ran into this same issue and here’s how they resolved it:

I resolved my issue by disconnecting the form from the 3rd party app and submitting the form directly into Webflow (which is what counts as a single submission). After that, I just reconnected the form back to the 3rd party platform.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

 


We have the exact same problem and also just ran into it. Could it be a temporary bug?

ken.a wrote:

 

I resolved my issue by disconnecting the form from the 3rd party app and submitting the form directly into Webflow (which is what counts as a single submission). After that, I just reconnected the form back to the 3rd party platform.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

 

I believe our app is not from a 3rd party app but the native Webflow app (might be wrong though...). Is there any other action you suggest I take?


  • Beginner
  • 3 replies
  • October 24, 2024

Seeing the same issue since migrating to the new Webflow API.

The updated Webflow API in Zapier cannot detect my form submission.
I have two identical zaps (one with the old webflow api & another with the new api).

The old one tests & triggers fine, the new one doesn’t detect any form submissions.

 

Unfortunately, I naively tried to migrate a few other zaps and now can’t roll them back to the old API.  

Zapier has completely botched this update.

You shouldn’t have sent an email asking us to upgrade the API if your implementation was this buggy. Now all my flows are broken.


Please fix asap.  Migrating to make.com as we speak.


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6466 replies
  • October 25, 2024

Hi friends,

I’m really sorry for the inconvenience for this new Webflow update has caused you.

Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

I appreciate your patience and understanding.


  • New
  • 8 replies
  • October 25, 2024

I’m having the same issue. Please add me to the list so that we can get an update on this matter.


  • New
  • 1 reply
  • October 27, 2024

I’m having the same issue where my webflow form isn’t showing on zapier. Please add me to the list as well as I need an update asap when this is fixed


Also have this issue. All of our leads are bottlenecked and its ruining all of our automations causing use of thousands of dollars in loss revenue. 

 

Just to be clear, form submission tigger is no longer working in zapier. 


  • Beginner
  • 3 replies
  • October 28, 2024

Also having the same issue. When I test the trigger, there’s no form submission detected. Please add my email to the list as well. Thank you!


I’m having the same issue and need it fixed asap


  • New
  • 1 reply
  • October 29, 2024

Please add me to the list - I’m having this problem. Extremely disappointing.


JammerS
Forum|alt.badge.img+6
  • Zapier Staff
  • 2435 replies
  • October 29, 2024

Hi everyone,

 

I’ve added all to the list of affected users, and we’ll notify everyone via email once an update is readily available. Thanks.


  • New
  • 1 reply
  • October 29, 2024

Please add me to the list - I’m having the same problem. Thanks


  • New
  • 1 reply
  • October 29, 2024

Also having the same issue. Causing a ridiculous amount of headaches.


dreweastmead

Please email me as well, when this is fixed.

I assume this is all related to Webflow deprecating v1 of their API by 1/1/25? I’m trying to reconnect all my Zaps (which push data from Webflow form submissions into Hubspot), and it’s been awful so far. Zapier won’t pull any recent form submissions from my various Webflow sites, when I try to use the new Webflow API. And Zapier making me reconnect all sorts of form fields, accounts, etc. Lame.


  • New
  • 2 replies
  • October 29, 2024

Please add me to this notification list as well.

ken.a wrote:

Hi friends,

I’m really sorry for the inconvenience for this new Webflow update has caused you.

Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

I appreciate your patience and understanding.

 


Please add me to the notification list. 

Same problem. Form submits fine but Zapier is not picking up the trigger i.e. doesn’t see form submissions or trigger response.


  • New
  • 1 reply
  • October 30, 2024

Please add me to the notification list. 

Same problem


  • New
  • 2 replies
  • October 30, 2024

Same issue here. Please notify when the issue is resolved.


  • New
  • 1 reply
  • October 30, 2024

Same issue.

Please add me to the notification list. 


  • New
  • 1 reply
  • October 30, 2024

Same.


Same here… Sometimes no connection with forms, sometimes it does, sometimes no submissions are showing, sometimes it does, sometimes the test trigger is not usable in the next step. Please add me to the list!


  • New
  • 1 reply
  • October 30, 2024

Same issue. Add me to list please


  • New
  • 3 replies
  • October 30, 2024

Same issue. Please add me to the notification list. 


  • New
  • 1 reply
  • October 30, 2024
JammerS wrote:

Hi everyone,

 

I’ve added all to the list of affected users, and we’ll notify everyone via email once an update is readily available. Thanks.

 

Please add me to the list as well.