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Best answer

Vtiger error: Authentication failed, the app returned "404"

  • February 21, 2023
  • 7 replies
  • 408 views
A

Hello everyone,

I'm coming to you because I'm having problems logging into my VTIGER account

Here is the information requested :

 

I am sure to put the right information and here is the error that comes out : 

 

 

To meet Zapier's recommendations: 

1/ No popup appears

2/ Here are the rights on Vtiger, they are all granted : 

 

 

If you have an idea of what the problem might be, I'm listening!

Best answer by christina.d

VTE wrote:

@Avner your screenshot (Sharing Access) tells me you are using Vtiger Open Source (Not Vtiger Cloud).

 

 

If you are looking to connect self-hosted/open source Vtiger, you will need to get a plugin for Vtiger. 

This is not our plugin, however we (vtexperts.com) have used this for a few of our customers and it is working as expected.

I hope that helps.

 

Whoa, thanks so much for sharing this, @VTE! We love to see this kinda support. 🤗

On a related note, I did hunt down an open feature request for supporting self-hosted Vtiger accounts. While it doesn’t appear possible at the moment, based off Vtiger’s feedback, I did add your vote to it @Avner. This way if that changes, you’ll be emailed and we can keep this thread updated as well.

Sorry to not have better news here but appreciate ya’ll using the Zapier community! 🧡

View original
Did this topic help you find an answer to your question?

7 replies

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31501 replies
  • February 21, 2023

Hi @Avner 

Good question.

Make sure there are no leading/trailing spaces in the values that you are copy/pasting or inputting into those fields.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A
  • AvnerBeginner
  • Author
  • Beginner
  • 2 replies
  • February 21, 2023

Hi @Troy Tessalone 

 

Indeed we have already checked

We even tried with the different accounts we created on it, always the same error.

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31501 replies
  • February 21, 2023

@Avner 

Probably best to open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
VTE
  • VTE
  • New
  • 1 reply
  • February 22, 2023

@Avner your screenshot (Sharing Access) tells me you are using Vtiger Open Source (Not Vtiger Cloud).

 

 

If you are looking to connect self-hosted/open source Vtiger, you will need to get a plugin for Vtiger. 

This is not our plugin, however we (vtexperts.com) have used this for a few of our customers and it is working as expected.

I hope that helps.

 

Jillian
christina.d
2 people like this
  • Jillian
    Jillian
  • christina.d
    christina.d
christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • Answer
  • February 24, 2023
VTE wrote:

@Avner your screenshot (Sharing Access) tells me you are using Vtiger Open Source (Not Vtiger Cloud).

 

 

If you are looking to connect self-hosted/open source Vtiger, you will need to get a plugin for Vtiger. 

This is not our plugin, however we (vtexperts.com) have used this for a few of our customers and it is working as expected.

I hope that helps.

 

Whoa, thanks so much for sharing this, @VTE! We love to see this kinda support. 🤗

On a related note, I did hunt down an open feature request for supporting self-hosted Vtiger accounts. While it doesn’t appear possible at the moment, based off Vtiger’s feedback, I did add your vote to it @Avner. This way if that changes, you’ll be emailed and we can keep this thread updated as well.

Sorry to not have better news here but appreciate ya’ll using the Zapier community! 🧡

VTE
1 person likes this
  • VTE
    VTE
Johnson
  • Johnson
  • New
  • 1 reply
  • August 22, 2023

So any solution based on this currently?

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6572 replies
  • August 22, 2023

Hi @Johnson,

Have you tried the workaround @VTE suggested?

VTE wrote:

@Avner your screenshot (Sharing Access) tells me you are using Vtiger Open Source (Not Vtiger Cloud).

 

 

If you are looking to connect self-hosted/open source Vtiger, you will need to get a plugin for Vtiger. 

This is not our plugin, however we (vtexperts.com) have used this for a few of our customers and it is working as expected.

I hope that helps.

 

It seems like using a plugin for Vtiger CRM works here.

In the meantime, I have added you as another interested member to the open feature request. While we don’t have an exact timeframe for the features implementation, we will let you know via email once there is.

Thanks!

Reply


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