Skip to main content
Question

Can Intercom workflows trigger a zapier workflow?

  • November 6, 2024
  • 3 replies
  • 17 views

As title says, my use case would be unnecessary to have Zapier's flow activate on every conversation. What I couldn't find in the documentation and my own exploration is if I can use Intercom's workflows to request information via Zapier from WooCommerce so the AI Bot from Intercom can respond to customer inquiries.

Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Forum|alt.badge.img+14
  • Zapier Expert
  • 30727 replies
  • November 6, 2024

Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 


Troy Tessalone wrote:

Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 

Thank you, I suppose that if I need help setting the API request I should consult Intercom as the request comes form their end, right? And then in Zapier, I can use the webhook to trigger the flow.


Troy Tessalone
Forum|alt.badge.img+14
  • Zapier Expert
  • 30727 replies
  • November 6, 2024

@VitoratOhdoki 

For help with Intercom’s app, consult Intercom’s Support.