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Can Intercom workflows trigger a zapier workflow?

  • November 6, 2024
  • 3 replies
  • 35 views

As title says, my use case would be unnecessary to have Zapier's flow activate on every conversation. What I couldn't find in the documentation and my own exploration is if I can use Intercom's workflows to request information via Zapier from WooCommerce so the AI Bot from Intercom can respond to customer inquiries.

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 6, 2024

Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 


Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 

Thank you, I suppose that if I need help setting the API request I should consult Intercom as the request comes form their end, right? And then in Zapier, I can use the webhook to trigger the flow.


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • November 6, 2024

@VitoratOhdoki 

For help with Intercom’s app, consult Intercom’s Support.