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As title says, my use case would be unnecessary to have Zapier's flow activate on every conversation. What I couldn't find in the documentation and my own exploration is if I can use Intercom's workflows to request information via Zapier from WooCommerce so the AI Bot from Intercom can respond to customer inquiries.

Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 

Hi @VitoratOhdoki 

Try this Intercom Workflow Action: Custom Action (using API)

 

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in the Intercom workflow action.

 

Thank you, I suppose that if I need help setting the API request I should consult Intercom as the request comes form their end, right? And then in Zapier, I can use the webhook to trigger the flow.

@VitoratOhdoki 

For help with Intercom’s app, consult Intercom’s Support.

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