Zaps turns off by itself when integrating into Slack and Podio.

Hi @Totoro 

Good question.

For clues as to why the Zap turned OFF, check your Zap > Details > Change History.

Hi @Totoro ,

In the logs I can see the error message “The user with id [redacted] does not have the right view on this”

Searching the Internet for that phrase brought up this Podio help forum post. Is that helpful?

Hi 

I checked both possibilities, but the issue still there.

I am under my dashboard and turn on the zap - refresh the page - zap is turned off.

Please help~

Hi there @Totoro,

I’m jumping in to see if I can help!

Before we dive deeper into to this, could you please try reconnecting your Podio account here: https://zapier.com/app/connections/podio

After reconnecting, please ensure that the Podio trigger step is setup correctly by double-checking the selected fields in the “Trigger” section of the trigger step.

Please give that a try, and keep us posted! 😊

The logs show a new error message:

{
  "error": "forbidden",
  "error_detail": null,
  "error_description": "Must be at least light on space 1234567 to perform this operation",
  "error_parameters": {},
  "error_propagate": false,
  "request": {
    "url": "http://api.podio.com/app/space/1234567/",
    "method": "GET",
    "query_string": "include_inactive=false"
  }
In that response I’ve changed the ID of the space from the one you’re actually using to one I made up. I’m not sure what it means to be “at least light on a space.” Does that mean anything to you?

I found a help doc on that error message here, which you might find helpful.

What was the resolution to this problem? We are seeing the same error using the master administrator account connection to Podio. Using new Zapier connections for Podio does not fix the issue.  

Hi ​@qqp,

If you're experiencing issues connecting Podio with Zapier, try these troubleshooting steps: check for API limitations that may restrict the number of requests, ensure the Podio app has the necessary permissions, reconnect your Podio account in Zapier, and verify that both apps are up to date. If the problem persists, contact Zapier support for further assistance.