Slack recently updated their save element feature, apparently this broke the trigger, ad it does not work anymore.
I was using it in a zap where each time a user saved a message from slack, the zap copied it in a trello board, it worked just fine until slack updated their feature.
Any idea on how to fix it?
Best answer by SamBBest answer by SamB
Hi folks! 👋
The New Saved Message trigger has been fixed in terms of saved messages from public/private channels. But, for saved messages in DMs (Direct Messages) it’s still not always triggering. So there’s a new bug report that has been created for that. We’ll be tracking users that are experiencing issues in triggering from saved DM messages here in this new topic:
I’m going to close out this thread now, so to follow along with any developments please subscribe to that other topic. And if you’re having issues with triggering from saved DMs too, please reach out there and we’ll get you added to the new bug report. Thanks! 🙂
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
I’ll attach a screenshot of all the zap.
Anyway what the zap has to to is pretty simple:
TRIGGER
The zap monitors the app “Slack”;
The trigger event is the “New Saved Message”, it is a function of Slack that allows you to save a message;
The zap is linked to the Slack account.
ACTION
The action is done on the app “Trello”;
The triggered event is the “Create Card”; it is a function that adds a note into a column of notes.
The zap is linked to the Trello Account;
In the action, the desired board is selected and in this board a column of notes (List), the note has the name of the saved message of slack, and in the description (a piece of the note from trello) contains the link of the saved message.
There are other settings but I don’t think this can be of much relevance as these are even optional beside the fact that the zap worked just fine with them a few days ago prior to the slack update of the “Save Message” feature.
That being said if you have any specific question, i’ll be more than glad to answer them, in the meantime I’ll leave you also a screenshot of all the zap.
Thank you for sharing the screenshot and for explaining the Zap.
I have been doing some digging on this and I see that a few other users have been running into this problem. As it turns out, you've run into a known bug, unfortunately.
We already have a bug report in place and before adding your email address to the ticket, I just want to confirm that the Zap doesn’t trigger. Is thats correct? If so, I’ll proceed with adding your email address to the Bug Report so that when a fix ships, we’ll send you an email right away!
I already added your email address to the Bug Report.
We aren't able to update users on precise bug statuses or estimated timeframes until the issue is resolved. There are many factors at play when addressing a bug, so it's challenging to predict when a bug will be fixed.
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Hey @Admin Bpo I’m having the same issue.
@Charie would you mind adding email to that bug report?
I have a zap that does the exact same thing as the OP, and I, too, would like to know when this is solved. Please add me to the open bug report. Thank you!
I have been doing some digging on this and I see that a few other users have been running into this problem. As it turns out, you've run into a known bug, unfortunately.
We already have a bug report in place...
For people who are hitting this issue, if you can use “New Pushed Message” instead, that trigger still works since it’s on-demand.
It’ll require you to remap fields in the action, since the structure of the data is a little different. In my case I had to switch over to fields under Message - Message Ts Time (timestamp), Message User Name (username), Message Text (text - this is probably the most commonly needed).