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Best answer

[Google Sheets] This account is expired. Please reconnect it here.

matosimone

Hi,

I’be been using Zapier for quite some time, but never faced this issue.

Im trying to connect my Google Sheets app, but as soon as I connect it, it expires. Im not even able to configure the Zap.

Here a screenshot:

 

What could I try?

 

Thanks

Matias

Best answer by ken.aBest answer by ken.a

Hey @matosimone,

This could be a permission issue, and there are two possible reasons why this is happening. Please check these for me:

  • Create, Update, and Find/Create actions: Full Edit permissions are required.
  • Google Suite limited permissions: Even if you have Edit access to a spreadsheet, your Google Suite administrator could restrict your ability to use the Google Drive API (which affects Sheets). If you can’t connect to their Google Drive/Sheets account(s), your admin should follow the steps in this doc to allow users to install Google Drive apps.

Please look into those and let us know if it works!

Thanks! 😊

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5 replies

christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • March 17, 2023

Hey there, @matosimone! Thanks for reaching out in community - sorry to hear you’re running into this. 😔

Let’s try with checking the app connection first! Are you able to head over to “My apps” and try disconnecting and reconnecting the Google Sheets app from there? And then retrying to setup the zap to see if that helps?

There’s a quick guide on how to do that here.

Keep us posted if this works for ya! 🙂

matosimone
  • matosimoneBeginner
  • Author
  • Beginner
  • 2 replies
  • March 17, 2023
christina.d wrote:

Hey there, @matosimone! Thanks for reaching out in community - sorry to hear you’re running into this. 😔

Let’s try with checking the app connection first! Are you able to head over to “My apps” and try disconnecting and reconnecting the Google Sheets app from there? And then retrying to setup the zap to see if that helps?

There’s a quick guide on how to do that here.

Keep us posted if this works for ya! 🙂

 

Hi Christina, thanks for the quick response!

I´ve tried what you proposed but it’s not fixing the issue 😓

What you suggest I try next?

Thanks!

Brem
Forum|alt.badge.img+6
  • BremZapier Staff
  • Zapier Staff
  • 404 replies
  • March 20, 2023

Hi @matosimone 

Another thing to check, is this a Service Account that you’re using? This may only have email access and need to be updated to include apps as well.

matosimone
  • matosimoneBeginner
  • Author
  • Beginner
  • 2 replies
  • March 20, 2023
Brem wrote:

Hi @matosimone 

Another thing to check, is this a Service Account that you’re using? This may only have email access and need to be updated to include apps as well.

 

Brem,

Checked that already, but it’s ok (i have other apps connected without issues).

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6599 replies
  • Answer
  • March 20, 2023

Hey @matosimone,

This could be a permission issue, and there are two possible reasons why this is happening. Please check these for me:

  • Create, Update, and Find/Create actions: Full Edit permissions are required.
  • Google Suite limited permissions: Even if you have Edit access to a spreadsheet, your Google Suite administrator could restrict your ability to use the Google Drive API (which affects Sheets). If you can’t connect to their Google Drive/Sheets account(s), your admin should follow the steps in this doc to allow users to install Google Drive apps.

Please look into those and let us know if it works!

Thanks! 😊

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