I currently have trouble when I am using the Update Issue in Jira Software Cloud. The problem arises I enter a custom value as the issue key using a value from a previous step in my automation. When I try to do so I get a “Zapier had trouble retrieving custom fields from Jira" as seen below. I already contacted support and it seems that it is a bug that Zapier is working on, but I was wondering if anyone had a workaround that works so that I may update my issues.
Best answer by arkhamknighthell
I actually ended up using the solution found in: https://community.zapier.com/ask-the-community-3/update-status-issue-on-jira-is-not-working-971
Basically instead of using the JIRA automation I created JIRA API request by doing the following:
This allowed me to make changes to the JIRA ticket I was trying to modify.
+12I’m sorry that you’ve run into this trouble with your Zap and thanks for letting us know that you’ve already contacted the Support Team about this.
I’ve not come across a workaround myself and I’m not sure that it will be possible but if anyone has any ideas, please let us know!
I actually ended up using the solution found in: https://community.zapier.com/ask-the-community-3/update-status-issue-on-jira-is-not-working-971
Basically instead of using the JIRA automation I created JIRA API request by doing the following:
This allowed me to make changes to the JIRA ticket I was trying to modify.
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