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Best answer

Zap is still disable

M
Forum|alt.badge.img

Hello,

I created a Zap that worked well, tests worked, but everytime I login in Zapier it is off, disabled. I turn it on, but if I refresh the page, it is disabled again.

Am I missing something?

Thank you

Best answer by jesseBest answer by jesse

@Michael_CalmStorm so glad to hear things are working now! I am pasting the response from support that helped to resolve this one, to close the loop:

I took a look at the Zap and the reason the Zap is turning off is there is an invalid selection in the Field on the Trigger as shown below. Since this is a drop down field, please select a valid selection from the Drop Down that has an ID on it. There could have been an update on this app where the old value is no longer valid. Once a valid Field is selected, please test the trigger, and then turn on the Zap to see if this issue is resolved.
 
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    9 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @Michael_CalmStorm 

    Good question.

    Try checking your Zap > Details > Change History for clues.

     

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    M
    Forum|alt.badge.img

    Hi, thank you for the feedback: it has been disabling it automatically.

    Do you have any clues of what is going on?

     

    Troy Tessalone
    Forum|alt.badge.img+14

    @Michael_CalmStorm 

    Probably best to open a ticket with Zapier Support for them to provide more guidance: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    M
    Forum|alt.badge.img

    Thank you for the reply but I’ve opened several tickets already and haven’t received responses.

    I’ll open another ticket for this case.

    Troy Tessalone
    Forum|alt.badge.img+14

    @Michael_CalmStorm 

    Make sure to check your junk/spam folders for replies.

    You can also search your entire email by searching for “@zapier.com” to see if that surfaces emails you may have missed.

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    Danvers
    1 person likes this
    • Danvers
      Danvers
    Troy Tessalone
    Forum|alt.badge.img+14

    @Michael_CalmStorm 

    Other things you can check…

    1. Check your app connections used in the Zap: https://zapier.com/app/connections
    2. Check your Zapier plan is paid, since your Zap has 3+ steps, which requires a Zapier paid plan.
    3. Check the help articles for each app:
      1. Affinity: https://zapier.com/apps/affinity/help
      2. Gmail: https://zapier.com/apps/gmail/help
    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    M
    1 person likes this
    • M
      Michael_CalmStorm
    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • May 23, 2022

    Hi @Michael_CalmStorm!

    I’m sorry that you’re having some trouble turning on your Zap. I checked with our Support Team and I can see that we have replied to all but your most recent email. If you haven’t received those messages, as @Troy Tessalone suggested, please could you:

    • Check your spam/junk folder
    • Search your Inbox for ‘@zapier.com’

    If you have tried that and still can’t see any emails from the Zapier Support Team, reach out to either your IT team or email provider to check that the emails aren’t being caught by a filter before they reach you. 

    Thanks!

    M
    1 person likes this
    • M
      Michael_CalmStorm
    M
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    Thank you, seems to be working now. 

    Danvers
    1 person likes this
    • Danvers
      Danvers
    jesse
    Forum|alt.badge.img+9
    • jesseArchitect
    • Architect
    • 1348 replies
    • Answer
    • May 27, 2022

    @Michael_CalmStorm so glad to hear things are working now! I am pasting the response from support that helped to resolve this one, to close the loop:

    I took a look at the Zap and the reason the Zap is turning off is there is an invalid selection in the Field on the Trigger as shown below. Since this is a drop down field, please select a valid selection from the Drop Down that has an ID on it. There could have been an update on this app where the old value is no longer valid. Once a valid Field is selected, please test the trigger, and then turn on the Zap to see if this issue is resolved.
     
    ab2e5154a9998e5fee27f500318d4b75.png
    (view larger)

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