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Error 500 with Zoom Create Registrant, New Registrant and New Recording steps


Since a couple of weeks ago, I have a 500 error in all my automations with my payment gateways and Holded. Does somebody knows why it could be? The connection tells me that it is satisfactory if I do a test.

Best answer by DanversBest answer by Danvers

Hi everyone!

 

Thanks for your continued patience with this issue, I know that it has been really frustrating for all of you. We now know that there are a couple of underlying problems that are causing this issue, although it looked like it was the same bug across all of the affected triggers and actions. 

 

The Zoom team have been working hard to resolve this and the good news is that it will be fixed for the New Registrant trigger and Create Registrant action. The New Recording trigger will likely still show the error, we’re sorry about that and the Zoom team is continuing to work on this. 

 

If you are seeing errors with the New Recording trigger or still seeing the error message [{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}] with other actions or triggers, please contact the Support Team using the Get Help Form.  

 

We’re asking folks to contact Support for this one because we can collect more information that will help the Zoom team to resolve this as soon as possible. So that we can route everyone appropriately, this post will be closed to new replies. 

 

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59 replies

AndrewJDavison_Luhhu
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Hi @Manu 

Can you show us some screenshots of where you’re seeing the errors?


steph.n
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  • Builder
  • 899 replies
  • April 29, 2020
Manu wrote:
 Since a couple of weeks ago, I have a 500 error in all my automations with my payment gateways and Holded. Does somebody knows why it could be? The connection tells me that it is satisfactory if I do a test.

 

Hi there @Manu - Are you still experiencing this issue? We’re here to help!


  • Beginner
  • 2 replies
  • May 1, 2020

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]


  • Beginner
  • 2 replies
  • May 1, 2020

When attempting to connect alert for new meetings on Zoom to Zapier

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

What is the issue? Can anyone help? Thanks


  • New
  • 1 reply
  • May 4, 2020

Same 

 

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 


Danvers
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  • Zapier Staff
  • 3731 replies
  • May 5, 2020

Hi @Manu! I’m sorry that you’ve run into this error when setting up a Zoom step. It looks like this is a known bug that some users are running into with the Create Registrant step. I've added you as an affected user on the issue report, which lets Zoom know how many users have been affected and also means that we will send you an email if we have an update on this.

 

@Gaston m and @PLC I’ve also added you to the issue report. 


  • New
  • 1 reply
  • May 11, 2020

Same problem in the new recording trigger


Danvers
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  • Zapier Staff
  • 3731 replies
  • May 11, 2020

Hi @Danimg - thanks for the comment. You’re right, unfortunately, we are also seeing this error on the New Recording trigger. I’ve added you as an affected user on the bug, which lets the Zoom team know how many users are affected and also means that we’ll send you an email when we have an update on that. 


  • New
  • 1 reply
  • May 12, 2020

I’m facing this issue too.


Danvers
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  • Zapier Staff
  • 3731 replies
  • May 12, 2020

I’m sorry that you’re running into this issue as well, @Divyam. I’ve added you to the list of affected users. 


  • New
  • 1 reply
  • May 15, 2020

I’m getting the same error.  If aded to the list of affected users, what is the average turn-around time to get it resolved?

 

This is the message when I try to select the value for the upcoming webinar.

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

Thanks!


Liz_Roberts
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  • Zapier Staff
  • 1366 replies
  • May 20, 2020

Hi @mitchw8 ,

I have added you to the list of impacted users. I'm afraid that I don't have an ETA on when there might be a resolution but you'll definitely be notified as soon as it's been fixed.

Really sorry for the inconvenience here! Let us know if you have any questions in the meantime.


  • New
  • 1 reply
  • May 23, 2020

Same issue, please send update


Add me in too. This is frustrating. Integromat is working. Disappointing for Zapier.


  • New
  • 1 reply
  • May 26, 2020

Same issue. Please, let me know as well.


Mismo error, por favor informar solucion

 


Same issue. Please, let me know as well.


  • New
  • 1 reply
  • May 30, 2020

I am having the same issue. Has this been resolved yet please? Is there a workaround?


  • New
  • 2 replies
  • May 30, 2020

Same issue here, but I’m trying to send my recordings over to Vimeo. We’re recording hours of of video every day and I need it on Vimeo. 

I’ve tried all the troubleshooting recommendations and nothing. Please add me and advise. Thank you.

 


Same Issue with google drive and zoom


  • New
  • 2 replies
  • June 1, 2020
mburnett3 wrote:

Same issue here, but I’m trying to send my recordings over to Vimeo. We’re recording hours of of video every day and I need it on Vimeo. 

I’ve tried all the troubleshooting recommendations and nothing. Please add me and advise. Thank you.

 

Not sure what happened, but now it’s working. Only issue is that now, every video is experiencing an issue. The videos are not uploading properly. Not sure if this is a Zapier or Vimeo issue. 

 


  • Beginner
  • 1 reply
  • June 2, 2020

Hi,

 

I’m also having this issue when trying to trigger with New Recording. 

 

[{"code":"500","message":"Internal System Error","description":"Unknown Reason; Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]

 

Please add me as well. 


jolomero
  • Beginner
  • 4 replies
  • June 2, 2020

Same here: 

Hi there, I’m also having the same problem when asking Zapier to start a zap as the result of me scheduling a meeting within Zoom (from my desktop app).  And all I get is the error… 

@Danvers, @Liz_Roberts  please will you add my name to the list as well?

Thank you so much for being on top of this for us all.


Danvers
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  • Zapier Staff
  • 3731 replies
  • June 3, 2020

I’m sorry that this error is causing issues with your Zaps, it’s a known issue that we are working with Zoom to resolve.

To be super clear about what this issue is, here’s what you’ll see if you’re running into this issue:

When you’re building a Zap and using the "New Registrant" and "New Recording" triggers or the Create Registrant action, when you click on the drop down  list to select a webinar, the Zap will hit an error and show the following message:

 

If you’re having other trouble with your Zoom Zap, we have an article that lists some of  the common reasons that folks run into trouble with Zoom and links to topics in the Community that can help. Questions about Zoom? These posts might help

 

If the issue is that the recordings aren’t showing properly on Zoom, it’s likely related to this post: https://community.zapier.com/ask-the-community-3/zap-zoom-vimeo-mp4-does-not-arrive-on-vimeo-just-the-unconverted-file-1230 To summarise that post, Zoom doesn’t include a download url in the information from the New recording trigger, so there isn’t a field that you can use to pass the information to Vimeo - sorry about that!

 

 


  • 0 replies
  • June 6, 2020

@Danvers  : Please add me to your list as well!  I have debugged for quite a few hours to no avail, with both Zoom and Youtube integrations seemingly healthy.  Seeing this error on attempting to create a ‘New Recording’ trigger on Zoom to upload video on Youtube.