Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Zoho CRM duplicate entries for same update and prevent the zap from running twice

  • April 22, 2021
  • 2 replies
  • 257 views
S

I have a zap that based on a Zoho CRM lead update with a filter that a specific field needs to have a certain value to send out a text message.  However, I am always getting 2 records into Zapier and then of course it sends out to text message.

 

My flow

Trigger: Update Module Entry for Leads

Filter Field SMA Day 0 15 min = 15 mins

Send SMS

 

It appears that zoho sends 2 records for the SMA Day 0 15 mins being updated and for the last activity filed being updated as they are sent at the exact some time.  Is there a way to tell zapier to only send one of the records through the process?

Best answer by Troy Tessalone

Hi @stayaheadmkt 

Might be best to open a ticket with Zapier Support to help you troubleshoot this issue: https://zapier.com/app/get-help

 

One option might be to use Zoho Workflow Rules and send data to a Zap trigger that uses a Webhook.

https://help.zoho.com/portal/en/kb/crm/automate-business-processes/workflow-management/articles/configuring-workflow-rules

https://zapier.com/apps/webhook/integrations

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • April 22, 2021

Hi @stayaheadmkt 

Might be best to open a ticket with Zapier Support to help you troubleshoot this issue: https://zapier.com/app/get-help

 

One option might be to use Zoho Workflow Rules and send data to a Zap trigger that uses a Webhook.

https://help.zoho.com/portal/en/kb/crm/automate-business-processes/workflow-management/articles/configuring-workflow-rules

https://zapier.com/apps/webhook/integrations

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    AndrewJDavison
    Forum|alt.badge.img+11
    • AndrewJDavisonZapier Solution Partner
    • Zapier Solution Partner
    • June 17, 2021

    @stayaheadmkt 
    Just checking in to see if you still need help with this? 

    Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
    Terms & ConditionsAccessibility statement