Best answer

Zoho CRM duplicate entries for same update and prevent the zap from running twice

  • 22 April 2021
  • 2 replies

Userlevel 1

I have a zap that based on a Zoho CRM lead update with a filter that a specific field needs to have a certain value to send out a text message.  However, I am always getting 2 records into Zapier and then of course it sends out to text message.


My flow

Trigger: Update Module Entry for Leads

Filter Field SMA Day 0 15 min = 15 mins

Send SMS


It appears that zoho sends 2 records for the SMA Day 0 15 mins being updated and for the last activity filed being updated as they are sent at the exact some time.  Is there a way to tell zapier to only send one of the records through the process?


Best answer by Troy Tessalone 22 April 2021, 23:54

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2 replies

Userlevel 7
Badge +14

Hi @stayaheadmkt 

Might be best to open a ticket with Zapier Support to help you troubleshoot this issue:


One option might be to use Zoho Workflow Rules and send data to a Zap trigger that uses a Webhook.

Userlevel 7
Badge +10

Just checking in to see if you still need help with this?