Best answer

Zendesk View not available for Zap

  • 2 November 2020
  • 4 replies
  • 243 views

Userlevel 1

New trial started. I need to create a Github Issue whenever a new Zendesk ticket comes in that matches a specific view (New IT ticket). However, in the long list of Views I can choose from, “New IT Ticket” is not available. Is there such a thing as a private View that Zapier wouldn’t be privy to? 

I have admin access to Zendesk if I need to get jiggy with anything over there.

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Best answer by Troy Tessalone 3 November 2020, 16:19

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4 replies

Userlevel 7
Badge +14

Try loading more results or searching.

Article: https://zapier.com/help/doc/common-problems-zendesk#how-to-create-a-zendesk-custom-view

Userlevel 1

Hi Troy.

I have done this and loaded every possible option, then tried to sort by the view name and the view number. It simply does not show up. 

Userlevel 7
Badge +14

Try creating a new view?

Userlevel 1

This part is what was blocking me: 

You will need to create a descending by ID "view" in Zendesk with no grouping and select it here

 

I’m all set now. Hope this helps in the future.