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Zendesk View not available for Zap

  • November 2, 2020
  • 4 replies
  • 343 views

New trial started. I need to create a Github Issue whenever a new Zendesk ticket comes in that matches a specific view (New IT ticket). However, in the long list of Views I can choose from, “New IT Ticket” is not available. Is there such a thing as a private View that Zapier wouldn’t be privy to? 

I have admin access to Zendesk if I need to get jiggy with anything over there.

Best answer by Troy Tessalone

Try creating a new view?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 3, 2020

  • Author
  • Beginner
  • November 3, 2020

Hi Troy.

I have done this and loaded every possible option, then tried to sort by the view name and the view number. It simply does not show up. 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • Answer
  • November 3, 2020

Try creating a new view?


  • Author
  • Beginner
  • November 3, 2020

This part is what was blocking me: 

You will need to create a descending by ID "view" in Zendesk with no grouping and select it here

 

I’m all set now. Hope this helps in the future.