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Question

ZenDesk User Update Trigger - Anyway

PaulKERB

Hi, I'd like to create a trigger if a User is updated in Zendesk not just new - Any ideas? 

I’m looking to sync changes from my Zendesk user to Postgres - Working fine on new users but want to just sync changes.

 

Thanks

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    3 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @PaulKERB 

    Good question.

    Look into using Zendesk Webhooks: https://developer.zendesk.com/documentation/webhooks/creating-and-monitoring-webhooks/

    Zap trigger: Webhook - Catch Hook

    This will generate a unique webhook URL to configure in Zendesk.

     

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    PaulKERB
    • PaulKERB
    • Author
    • New
    • 1 reply
    • August 27, 2023

    Thanks. Unfortunately you can’t change the webhook payload and it only contains a subset of the record - so I don’t get all the fields.

     

    paul

    Troy Tessalone
    Forum|alt.badge.img+14

    @PaulKERB 

    Perhaps try adding an action step to find the User to see if that returns the desired fields.

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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