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Question

Zendesk jira sync

C

So when a zendesk ticket is closed it should close the linked jira ticket. How can i proceed with this requirement , have hook set up

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @charlie_learner 

Are you using Jira Cloud or Jira Server?

Do you have the Jira Issue ID saved on the Zendesk ticket?

If not, then try these Jira Zap steps…

Action: Find Issue

Action: Update Issue

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

Hi @Troy Tessalone  using the jira cloud, have jira issue id stored in zendesk

Troy Tessalone
Userlevel 7
Badge +14

@charlie_learner 

If you have the Jira Issue ID stored in the Zendesk Ticket, then you should be able to map that ID to the Jira Issue field on the Jira Update Issue action step using the ‘Custom’ mapping option.

See the article for help: https://zapier.com/help/create/basics/set-up-your-zap-action#set-up-your-action

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

@Troy Tessalone 

I have used custom option for the same but it is not able to catch status, please refer below images

 

Troy Tessalone
Userlevel 7
Badge +14

@charlie_learner 

Try this…

Select an existing Issue, then select the desired Status, then go back and dynamically map the Issue ID.

Otherwise, I suggest opening a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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