When trying to reconnect an App (Zendesk) I get this error: We hit an error adding your new accountauthentication failed: Unable to get a value when looking for "meta". Is it empty or missing?Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

Best answer

Zendesk “authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?” error

Forum|Forum|4 years ago
October 5, 2021
2 replies
298 views

A

Anonymous

When trying to reconnect an App (Zendesk) I get this error:

We hit an error adding your new account

authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information

Best answer by Anonymous

found the answer. Just had to use the correct email address. Now to work out how to delete this post

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

A

Anonymous
Answer
Forum|Forum|4 years ago
October 5, 2021

found the answer. Just had to use the correct email address. Now to work out how to delete this post

+11

SamB
Community Manager
Forum|Forum|4 years ago
October 5, 2021

Hey @josh a, welcome to the Community!

Thanks for letting us know how you solved this error. No need to delete the post as it may be helpful to others who might run into the same issue in future! :)

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We hit an error adding your new account

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