Hi all, I have created an automation which sends notifications on slack whenever someone tags my business account.
But this integration is not working and I am not getting slack notifications even through creators are going live and tagging my business account.
Why would this automation not be working?
+6Hi
Welcome to the Community.
To troubleshoot your Zapier automation issues, ensure the trigger is correctly set up with accurate details, like spelling and account matching. Verify the action, such as sending a Slack notification, is configured with the correct workspace and channel. Reconnect any apps with potential connection issues, check for error messages in the Zapier dashboard, and run a test to pinpoint the problem.
If you've tried these steps and are still having issues, please provide more details or any error messages, so we can assist you further. We're here to help!
Hi there,
The zap is set up correctly as you can see in the image above. The tests are also working fine and I am getting the test messages on slack.
I am just not getting notifications on new media that tag our business which means the zap isn’t triggering when it should.
Let me know how we can solve this.
+11Hi there
Are you seeing any errored Zap runs in the Zap history or is there no trace of it triggering at all? Just wondering if perhaps it’s triggering but encountering an error that’s then causing the messages to not be sent?
If there is an errored Zap run can you send us over a screenshot showing the full error that appears? Make sure to blur or remove all personal information (names, emails, addresses etc.) from screenshots before sharing - you can use a tool like Zappy for that.
Looking forward to hearing from you!
Hi Sam,
There is no history at all so it is not triggering, sharing the SS below
Let me know how to correct it.
+6Hi
It looks like you’ve reached out to our Support Team about this and they replied with a suggestion. I’ll share details of the suggestion here in case it’s helpful:
From what you've mentioned, it sounds like the Zap isn't triggering automatically when there's a new tagged post on Instagram. Is that right?
To better assist you, could you please:
- Confirm if this error is indeed about the Zap not triggering automatically on a new tagged post.
- Share the link to a tagged post on Instagram that did not trigger the Zap.
Please note that if a post was pulled in as a sample into the Zap editor, the Zap won't also trigger on it.
If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.
Hi team,
I am not able to locate the email. Could you share the support email with me so I can start a new thread to solve this?
+6Hi
Unfortunately, we aren’t able to share the support email here. I would recommend opening a new ticket to our Support Team here: https://zapier.com/app/get-help.
Hopefully, this helps.
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