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I’ve set up a Zap that goes:

  • Intercom - tag added to conversation
  • Zapier filter - tag added to conversation in Intercom
  • Dovetail - create note in Dovetail

This was working fine a couple of weeks ago, but now I am trying to replicate this in a different Zap, and I cannot select “tag added to conversation in Intercom” as an option in the Zapier Filter, despite it being the first thing that appears in the dropdown. 

 

Any ideas?

Cheers,

Kelsey :) 

Hi @KelseyThomson!

What you’re showing in that screenshot refers to the first step itself:

 

In the filter step, you’d have to choose a particular field from the Tag Added to Conversation in Intercom trigger step. Is there a field that’s missing when you try to set this up in a different Zap?

I think I figured this out! There is a ‘tag added’ filter. I ended up just going through gmail, using the automatic emails that intercom sends when you have a conversation. Thanks :) 

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