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Zapier filter with Intercom 'Tag added' issue

  • 19 May 2020
  • 2 replies

I’ve set up a Zap that goes:

  • Intercom - tag added to conversation
  • Zapier filter - tag added to conversation in Intercom
  • Dovetail - create note in Dovetail

This was working fine a couple of weeks ago, but now I am trying to replicate this in a different Zap, and I cannot select “tag added to conversation in Intercom” as an option in the Zapier Filter, despite it being the first thing that appears in the dropdown. 


Any ideas?


Kelsey :) 


Best answer by KelseyThomson 20 May 2020, 02:08

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Hi @KelseyThomson!

What you’re showing in that screenshot refers to the first step itself:


In the filter step, you’d have to choose a particular field from the Tag Added to Conversation in Intercom trigger step. Is there a field that’s missing when you try to set this up in a different Zap?

I think I figured this out! There is a ‘tag added’ filter. I ended up just going through gmail, using the automatic emails that intercom sends when you have a conversation. Thanks :)