Skip to main content
Best answer

Zapier does not fetch new folder from docusign


Hello! I’m trying to connect Docusign and Salesforce, but for some reason new zaps do not fetch new folders from Docusign. Anyone can help to identify the reason? Thanks

Best answer by Troy Tessalone

@Anna K 

Did you click the “Test Trigger” button?

Try hitting, “Skip Test” which should return a dummy record to use to configure the Zap.

Then try turning the Zap ON, creating a new folder, and checking the Zap Runs (https://zapier.com/app/history/) to see if the Zap triggers.

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

Troy Tessalone
Forum|alt.badge.img+14

Hi @Anna K 

Can you confirm you’re using the DocuSign New Folder trigger?

FYI: The DocuSign triggers are NOT instant, so depending on your Zap plan, it can take from 1-15 minutes for the Zap to trigger.

Check your Zap Runs here: https://zapier.com/app/history/


  • Beginner
  • February 16, 2021

Hi Troy, yes, I’m using the Docusign New Folder. And some time from creation of the folder has already passed, and it can’t find it on testing stage.

 


Troy Tessalone
Forum|alt.badge.img+14

@Anna K 

Did you click the “Test Trigger” button?

Try hitting, “Skip Test” which should return a dummy record to use to configure the Zap.

Then try turning the Zap ON, creating a new folder, and checking the Zap Runs (https://zapier.com/app/history/) to see if the Zap triggers.


AndrewJDavison_Luhhu
Forum|alt.badge.img+10

@Anna K 
Just checking in to see if you still need help with this?