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Best answer

Zap vs Agent

  • August 27, 2025
  • 6 replies
  • 212 views
T

When do you build a zap vs when do you build an agent?

I’m in the early, early phase of building an agent for some tasks and I’m feeling like it would make more sense to use a zap for things that don’t require context or interpretation. I could easily see myself building an agent and going overboard or over complicating something by using an agent. What are some of the questions or “tests” do you use to determine if you need a zap or an agent?

Best answer by Sparsh from Automation Jinn

Hey ​@Tandem Realty,

Happy to help. You may also find these articles useful for Zapier agent and AI by Zapier step. See here-
https://zapier.com/blog/zapier-agents-guide/
https://zapier.com/blog/ai-by-zapier-guide/

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Sparsh from Automation Jinn
Forum|alt.badge.img+6

Hey ​@Tandem Realty,

I understand it can be difficult to choose when to usual Zaps vs the agents. I think mainly you want to use agents when you want the workflow to take autonomous capability rather than a rule based workflows. Agents also can access the web as well as access live data. Usually there will be less control for each step with agents as AI will decide which steps to trigger based on the objective.

PS: If you need any professional help and want to leverage AI agents and automations for your business, I can help as I am a Zapier Official Silver Solution Partner and you can contact me through my solution page here or just send a DM from my profile :)

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
T
  • Tandem RealtyBeginner
  • Author
  • Beginner
  • September 3, 2025

Thanks, Sparsh. Yeah, i had the same thoughts on it but wanted to see if there was an angle I wasn’t thinking about. I appreciate the offer to help. 

Sparsh from Automation Jinn
Forum|alt.badge.img+6

Hey ​@Tandem Realty,

Happy to help. You may also find these articles useful for Zapier agent and AI by Zapier step. See here-
https://zapier.com/blog/zapier-agents-guide/
https://zapier.com/blog/ai-by-zapier-guide/

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • September 26, 2025

Hey there ​@Tandem Realty 👋 Just came across this and wanted to check how you got on. Did the guides Sparsh shared from the Zapier blog that help to answer your question?

If you have more questions or need a hand with anything else, let us know!

T
  • Tandem RealtyBeginner
  • Author
  • Beginner
  • September 26, 2025

Hey SamB - It was a little helpful. I had a feeling I may know the best way to approach it but I have been wrong many times before. The feedback was helpful in keeping me on the right track.

 

Thank you.

SamB
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • September 29, 2025

Glad to hear Sparsh was able to help keep you on the right track ​@Tandem Realty - thanks for helping out here ​@Sparsh from Automation Jinn! 🙌

Feel free to reach back out if you need any more help at all. In the meantime, happy Zapping! 😁⚡

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