Best answer

Zap refusing to connect to Slack.

  • 19 September 2020
  • 4 replies
  • 212 views

Userlevel 1

My last step in the Zap keeps falling and saying that slack isn’t connected. 

The app returned "You are not currently logged in".

I’ve reconnedted and tested and removed the app and added it again and nothing.

Any suggestions.

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Best answer by Liz_Roberts 3 February 2021, 15:31

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4 replies

Userlevel 1

Also checked in Slack and the app is there with no issues. Don’t know what else to do.

Userlevel 7
Badge +14

Check the Choose Account section on the Slack Zap step configuration.

 

Userlevel 7
Badge +10

Hi @J8kes 

Just checking in. Did you get sorted in the end?

Userlevel 7
Badge +8

Hi @J8kes ,

Circling back here as I see you were in touch with Support who provided the below suggestion. Sharing here in an effort to assist other members who may have a similar question in the future:

 

It seems the logging issue is not related to Slack directly, but to Webflow, because of the bot icon URL being used in the Slack step.So the Zap wasn't able to pick up that icon, and errored. The best way to ensure you don't receive this error is to create a custom emoji within Slack, so you can use the emoji shortcut instead of a URL!

I found this article that explains how to get a custom emoji done. Hope that helps!