The zaps purpose is to add lead to CRM from chatbot (Chaport) and submit conversion to google ads in case it came from one of the ad campaigns.
The zap has worked in the past and is working while testing, however when there’s a live chat it does not triggers.
Any Idea how to fix this?
Try these troubleshooting tips…
Otherwise, it may be helpful to post screenshots with how your Zap steps are configured.
You can try opening a ticket with Zapier Support as well: https://zapier.com/app/get-help
I can see you reached out to our support team, which is perfect! This way, they can dig a bit deeper as to why this isn’t triggering.
If you’re able to reach a solution together, please feel free to share it here! We’d love to hear it. 🙂