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Zap missed facebook form leads

  • 12 June 2020
  • 2 replies
  • 145 views

  • Anonymous
  • 0 replies

I’m catching facebook leads from ad forms and posting it to our CRMs. The issue came in just this week. It was working flawlessly before. And the issue effected all our zaps doing the same job. 

Zaps didn’t catch all the leads. It missed or skipped through them. After looking at tasks i came to know those leads were never caught by zapier. 

I need to know how to fix it? How to prevent it? And i need a solid reason on why this happened.

These leads cost a lot of money and we don’t want to lose them.

I am attaching a loom video for reference.

https://www.loom.com/share/ce2501763d3245fa858432e4935d6352 

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Best answer by steph.n 7 July 2020, 06:45

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2 replies

Userlevel 7
Badge +11

Hi @LeadzEngine,

So sorry to hear that your leads have stopped getting to your CRM! It looks like you’ve got a great conversation going with our Support team and they’re really digging into the issue for you. They’ll be the best ones to help out with something like this.

If you have any further questions you can reply to that thread :)

Userlevel 7
Badge +8

Hi there @LeadzEngine - Thanks for being in contact with Zapier Support. So that we can share answers with those seeking it in the community, here’s what you received as an answer: 

I'm afraid the accounts need to be reconnected everytime, since Facebook caches stale permissions, preventing the Zap from working, sorry about not having better news there for you :-(

One way that we could deal with missing leads is by exporting them to a .csv (Facebook has a way for you to do that: https://www.facebook.com/business/help/977482022303376). So if you are able to get existing data into a CSV or SpreadSheet then we can make that bulk import happen using the technique outlined here: https://zapier.com/help/import-export/#using-google-sheets-for-import for those missing leads.