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Hello,

I created a Zap that worked well, tests worked, but everytime I login in Zapier it is off, disabled. I turn it on, but if I refresh the page, it is disabled again.

Am I missing something?

Thank you

Hi @Michael_CalmStorm 

Good question.

Try checking your Zap > Details > Change History for clues.

 

Hi, thank you for the feedback: it has been disabling it automatically.

Do you have any clues of what is going on?

 

@Michael_CalmStorm 

Probably best to open a ticket with Zapier Support for them to provide more guidance: https://zapier.com/app/get-help

Thank you for the reply but I’ve opened several tickets already and haven’t received responses.

I’ll open another ticket for this case.

@Michael_CalmStorm 

Make sure to check your junk/spam folders for replies.

You can also search your entire email by searching for “@zapier.com” to see if that surfaces emails you may have missed.

@Michael_CalmStorm 

Other things you can check…

  1. Check your app connections used in the Zap: https://zapier.com/app/connections
  2. Check your Zapier plan is paid, since your Zap has 3+ steps, which requires a Zapier paid plan.
  3. Check the help articles for each app:
    1. Affinity: https://zapier.com/apps/affinity/help
    2. Gmail: https://zapier.com/apps/gmail/help

Hi @Michael_CalmStorm!

I’m sorry that you’re having some trouble turning on your Zap. I checked with our Support Team and I can see that we have replied to all but your most recent email. If you haven’t received those messages, as @Troy Tessalone suggested, please could you:

  • Check your spam/junk folder
  • Search your Inbox for ‘@zapier.com’

If you have tried that and still can’t see any emails from the Zapier Support Team, reach out to either your IT team or email provider to check that the emails aren’t being caught by a filter before they reach you. 

Thanks!

Thank you, seems to be working now. 

@Michael_CalmStorm so glad to hear things are working now! I am pasting the response from support that helped to resolve this one, to close the loop:

I took a look at the Zap and the reason the Zap is turning off is there is an invalid selection in the Field on the Trigger as shown below. Since this is a drop down field, please select a valid selection from the Drop Down that has an ID on it. There could have been an update on this app where the old value is no longer valid. Once a valid Field is selected, please test the trigger, and then turn on the Zap to see if this issue is resolved.
 
ab2e5154a9998e5fee27f500318d4b75.png
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