Question

Zap immediately turns off and turning on

  • 27 September 2021
  • 13 replies
  • 86 views

Hi, 

 

I have a problem. When I finish testing the zap (it works right) and I turn it on, when I refresh the page, the zap is off (A mail is sent and says something like "your zap couldn't turn on, try again". I can't find a solution, can you please help me? Thank you so much.


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13 replies

Userlevel 7
Badge +14

Hi @Cedeba 

What apps are you using in your Zap?

Certain Zaps have requirements in order to be turned ON.

Make sure to check the Help pages for your Zap apps. (e.g. Mailchimp: https://zapier.com/apps/mailchimp/help)

 

You may want to open a ticket with Zapier Support: https://zapier.com/app/get-help

Hi @Cedeba 

What apps are you using in your Zap?

Certain Zaps have requirements in order to be turned ON.

Make sure to check the Help pages for your Zap apps. (e.g. Mailchimp: https://zapier.com/apps/mailchimp/help)

 

You may want to open a ticket with Zapier Support: https://zapier.com/app/get-help

Google Ads and Zoho CRM! when I test de zap it works right, but it turns off directly 

Userlevel 7
Badge +14

Hi @Cedeba 

Both of those apps are Premium apps.

Do you have a Zapier paid plan?

 

Hi @Cedeba 

Both of those apps are Premium apps.

Do you have a Zapier paid plan?

Hi @Cedeba 

Both of those apps are Premium apps.

Do you have a Zapier paid plan?

 

 

Yes, I have a zapier payment plan. In the case that I don't have it, would zappier let me configure the zap with those apps? Because as I said, the zap is tested and it works, simply when I refresh the page it turns off by itself.

 

Userlevel 7
Badge +14

Hi @Cedeba 

You can create and test Zaps without a Zapier paid plan, that’s how you can validate the use case and try out the Zapier platform to determine if your use cases are applicable.

However, being able to turn Zaps ON has different requirements.

That can depend on factors such as the Zapier plan, app plans/permissions/settings, etc.

 

Might be best to open a ticket with Zapier Support for guidance with this: https://zapier.com/app/get-help

Hi @Cedeba 

You can create and test Zaps without a Zapier paid plan, that’s how you can validate the use case and try out the Zapier platform to determine if your use cases are applicable.

However, being able to turn Zaps ON has different requirements.

That can depend on factors such as the Zapier plan, app plans/permissions/settings, etc.

 

Might be best to open a ticket with Zapier Support for guidance with this: https://zapier.com/app/get-help

I need to have the app conected y my apps to use it on a zap? or I can use it directly 

Userlevel 7
Badge +14

@Cedeba 

App connections can be added/checked here: https://zapier.com/app/connections

Apps need to be authenticated/connected with Zapier in order to use those in Zaps.

Userlevel 7
Badge +14

@Cedeba 

Make sure to check the available help articles for using each app in Zaps…

GAds: https://zapier.com/apps/google-ads/help

Zoho CRM: https://zapier.com/apps/zoho-crm/help

@Cedeba

Make sure to check the available help articles for using each app in Zaps…

GAds: https://zapier.com/apps/google-ads/help

Zoho CRM: https://zapier.com/apps/zoho-crm/help

It might be that!! Thanks!!

@Cedeba

Make sure to check the available help articles for using each app in Zaps…

GAds: https://zapier.com/apps/google-ads/help

Zoho CRM: https://zapier.com/apps/zoho-crm/help

I connect both apps and nothing. I will reclaim to support, thanks anyways. 

Userlevel 7
Badge +14

@Cedeba 

Check your Zap Details > Chang History

 

@Cedeba

Check your Zap Details > Chang History

 

Zap was paused with error message: Google Ads - Lead Form: (xxxxxx- xxx): A form may only have one webhook and be used in one Zap. What that means? 

Userlevel 7
Badge +14

@Cedeba 

Google Ads - Lead Form: (xxxxxx- xxx): A form may only have 1 webhook and be used in 1 Zap.

Webhooks placed in GAds on the Lead Form send data to the Zap trigger step.

That makes it sound like you are using the same GAds Lead Form in multiple Zaps.

 

GAds Lead Form Extensions help: https://zapier.com/help/doc/how-get-started-google-lead-form-extensions