Hi there @aris!

Thanks for letting us know. I’m so sorry to hear of the troubles in getting things resolved with our Support team. I’ve passed your comments here over to the team so we can do better in future!

they block access my access to their messenger and been ignoring my emails not only that is also blocking me from replying to my post after i ask for a refund

I had a look in the system and it spotted you had a recent Community post in another topic that was inadvertedly caught by the Community’s spam filter - sorry about that! I’ve approved the post now so that should be visible now. Looks like Troy is already helping you out in that other thread but please do let us know if you’d like some further assistance on that, I’d be happy to lend a hand.

because that’s what they said its subject to local laws and all they said was nope not qualified. on what fiing grounds how are you above the law.

Zapier defintely does not claim to be above the law in any way. I had a look at your Support tickets and it appears that your account’s business use of Zapier didn’t qualify you for a refund. As the team are unable to action a refund for you, it may be worth reaching out to your bank or credit card provider to file a dispute.  

before i got block from their messenger they told me if i want to upgrade to professional 2000 for better support wow world class customer service yeah right

I’m guessing that you referring to the live chat feature, right? Support over live chat is only available to folks on a Professional 2k tasks/month+ plan or higher, so if you’re on a lower plan then that would be why you’re unable to access live chat:

Hope that helps to clarify things. If you have any further questions or if there's anything else I can help with in the meantime just let me know!