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Question

Why our invoive had changed to 'Forgiven'?

  • 16 August 2023
  • 1 reply
  • 48 views
Yanolja

Hi ,
I am writing to inquire about the refund.

After changing to the free plan on July 27, I checked the invoice with '-568.28$' on the 'Billing and Usage' tab.

However, when I checked again this week, I received a message from the manager of our internal funding team that the status was 'Forgiven' and that the refund was not made successfully.

1. Please explain why it's in the "Forgiven" state.
2. Please help us to refund all the price successfully.

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Yanolja 

Good question.

Billing questions must be taken up with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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